Customer
Success
Manager

Aarhus, Denmark | Full-time

Do you think outside the box and know how to maintain strong customer relationships? And is your energy even as grand as the great growth we are experiencing? 

Welcome to SynergyXR

SynergyXR is a powerful presentation platform that helps companies share big ideas in augmented and virtual reality. We believe all teams, from sales to service, work best when they’re able to communicate their ideas, products, and solutions faster, stronger, and easier. Augmented and virtual reality let you do all of that, but until now it’s been expensive and complicated. So that’s why we designed an easy way for people to use it without having to worry about all the technical stuff. We sum that up with our company mantra: XR to the people.

Your role

We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding, training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. 

Successful candidates must be outgoing, analytical, possess an aptitude for learning and using new software and technologies, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer’s success with SynergyXR. 

What you’ll do here

  • Establish clear client retention goals 
  • Process milestones for the clients work toward 
  • Assist customers with setting up and navigating hardware and software  
  • Promote the value of the product 
  • Upsell pro-services  
  • Promote value through customer experience 
  • Assist in creating training courses and educational materials  
  • Review customer complaints and concerns and seek to improve the customer experience 

Your requirements and skills

  • Proven work experience as a Customer Success Manager, Account Manager or similar customer facing role 
  • Experience working with brand image and promoting value through customer experience 
  • Exceptional ability to communicate and foster positive business relationships 
  • Technical skills required, as they relate to the use of the platform  
  • Accountability and personal organization are essential 
  • Experience in managing a diverse group and training each according to company standards 
  • As English is the official company language you need to speak and write English at a business level 

Why you’ll love working at SynergyXR

  • Join one of the first and leading companies to work with extended reality technologies like augmented, virtual and mixed realities 
  • Work with some of the biggest brands in the world 
  • Become part of an exciting scale-up company with strong wind in our sails  
  • Be surrounded and supported by a group of colleagues who’re unapologetically passionate about tech and how it’s disrupting existing industries 
  • Get deep inside the “engine room” and contribute on the same level as everyone else.  
  • Get your own areas of responsibilities, projects, goals and opportunities to deliver meaningful results.  
  • Work flexible hours and remotely when needed.  
  • An awesome lunch arrangement, snacks and being a tech company, all the soda you can drink. 

Ready to seize this cool opportunity? 

Then fill out the form below and send us your application + CV.

Wanna know more?

For more information about this job, please don’t hesitate to reach out to:

Lasse Lorenzen
Head of Customer Success
+45 51 95 01 73
ll@synergyxr.com