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SynergyXR 3.5: Training Meets Reality

Step into a new dimension of immersive training. SynergyXR 3.5 brings mixed reality passthrough to life, supercharges the Procedure Builder, and deepens enterprise integrations – giving every stakeholder in your training ecosystem something to be excited about.

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SynergyXR 3.5 release highlights

SynergyXR 3.5 is a landmark release that blurs the line between physical and digital learning environments. Whether your trainers are building complex multi-step procedures, your learners are overlaying virtual guidance onto real-world workspaces, or your IT team is rolling out training through the Innoactive Portal, this release delivers meaningful upgrades across the board. Welcome to SynergyXR 3.5! 

VR Passthrough – train where the real and virtual meet

SynergyXR 3.5 introduces full VR passthrough support on compatible headsets, allowing learners to see their actual physical surroundings while interacting with virtual content. For Physical Spaces, this is a game changer: imagine overlaying step-by-step instructions on real machinery on a factory floor, guiding technicians through procedures in an actual server room, or placing safety training content directly within a live work environment. 

Getting started is seamless. Open your headset, and SynergyXR places your virtual content in context around you. Intuitive placement controls let users fine-tune positioning on the fly, and spatial anchor support on iPhone and iPad means returning to a saved Physical Space snaps content back to exactly the right spot. Mixed reality training has never been this accessible. 

Procedure Builder – a smarter, more powerful creative workspace

The Procedure Builder in SynergyXR 3.5 has been fundamentally redesigned to give content creators both more power and a clearer working environment. A restructured interface now clearly separates the list steps from the details of each step, so builders always have exactly what they need in focus – eliminating the need to scroll through long lists and reducing the chance of errors when working on complex procedures. 

Events have also been supercharged. Builders can now create multi-step event flows with any number of sequential steps, each with its own interactions and actions, and set events to loop for repeated practice scenarios. Combined with a new Object Collision operation – which triggers actions when two objects physically meet – teams can now create sophisticated, realistic training simulations that mirror the complexity of real tasks, without adding any friction for the learner. 

Innoactive integration – from portal to training in a single click

For organizations using the Innoactive Portal to manage and assign training programs, SynergyXR 3.5 makes the connection effortless. Admins can now generate ready-to-use launch arguments directly from SynergyXR Manager – with support for both manual and automatic login – and use these to configure SynergyXR directly as an application in the Innoactive Portal. 

The result is a frictionless experience for learners: they open the Innoactive Portal, click their assigned training, and land straight in the right SynergyXR workspace and space without any additional steps. For training managers, this means faster rollout, fewer support requests, and a tighter, more professional end-to-end training journey. 

Closing

SynergyXR 3.5 represents another major step in our mission to make immersive training more powerful, more practical, and more connected to the real world. From blending the physical and digital in passthrough, to building richer procedures with less effort, to integrating seamlessly into your existing training infrastructure – this release is built for how organizations train. We’re excited to see how you put it to work. 

Please see the technical release notes for further details.

SynergyXR 3.5 – technical release notes 

VR passthrough 

  • Users can now enjoy passthrough in SynergyXR on compatible VR headsets allowing users to see their physical surroundings while using SynergyXR. 
  • The main menu is now presented in passthrough. 
  • If creating a new virtual Space on a VR headset, the user enters fully immersive mode as usual. 
  • If opening an existing virtual Space on a VR headset, the user enters fully immersive mode as usual. 
  • If creating a new Physical Space on a VR headset, the user stays in passthrough mode and can freely start placing virtual objects in the space and save any changes. 
  • If opening an existing Physical Space on a VR headset, the content of the space is automatically placed in front of the user, with the option to further adjust the placement. 
  • Using the “grab” button on the controller, allows the user to adjust the position and rotation of all the content of the Space. 
  • Once happy with the placement, the user can confirm this and continue using the space in passthrough mode. 
  • If opening an existing Physical Space on an iPhone or iPad a similar placement process is provided to the user. 
  • In case the Physical Space was originally created using an iPhone or iPad, the user has the option to use the existing spatial anchors to align the virtual content with the physical surroundings as usual. 
  • Users always has the option to manually align the content of a Physical Space – this can be done via the button on the wrist menu under “options” 

Procedure Builder – events improvements 

  • We have made a major restructuring of events to make them even more flexible and powerful 
  • Instead of having a single “Activation Operation” the user must interact with to activate the event and a single “Deactivate Operation” the user must interact with to deactivate the event, Builders can now add a whole list of event steps in each event 
  • Each step has a single operation, and a list of actions 
  • When the event is enabled, the user can interact with the operation in the active event step. Once this happens, all actions will be carried out, and the event will proceed to the next step 
  • Builders can add as many or as few steps to each event as is needed 
  • Builders can set the event to “Repeat”. Once the last step of the event is finished, the event will wrap around to the first step and continue until such a time where the event is disabled. 
  • The option to add “actions before” and “actions after” to individual operations in the event steps has been removed. This is done to maintain a good overview of the functionality of the event. Instead, Builders should use the actions defined in individual event steps. 
  • Events created in version prior to SynergyXR 3.5 will automatically be updated to the new structure once loaded into the Procedure Builder. 

Procedure Builder – content, steps and events overview 

  • To provide a much better overview of the structure of procedures, we have restructured the entire layout of content, steps and events. 
  • A new UI list of all content has been added when selecting the “Content” tab 
  • Adding new content to the procedure is now done in this panel using the blue ‘+’ button. 
  • Configured content and all instances of that content can be deleted from the procedure using the trashcan icon. 
  • Selecting already configured content will show all instances of the content in the “Inspector” menu on the right. 
  • New instances of the content can be created from this menu using the blue ‘+’ button. 
  • Instances can be deleted from the procedure using the trashcan icon. 
  • Parameters for positions, rotation, scale, etc. can be set for individual instances in this menu. 
  • Selecting an instance in the menu, also selects the instance in the 3D scene allowing Builder to reposition the instance using the 3D gizmo. 
  • A new UI list of all steps has been added when selecting the “Steps” tab. 
  • In this list, new step groups and steps can be added using the blue ‘+’ button. 
  • Individual step groups and steps can be deleted from the procedure using the trashcan icon. 
  • A step group or step can be repositioned in the sequence by click-dragging it. 
  • When selecting a step form the list, the “Inspector” window on the right will show the content of the step. This ensure less scrolling and only the current context is shown to the Builder providing a much better overview. 
  • So, in short: the structure and sequence of steps is managed on the left, and the content of individual steps is managed on the right. 
  • A new UI list of all events has been added when selecting the “Events” tab. 
  • New events can be added to this list using the blue ‘+’ button 
  • Events can be deleted from the procedure using the trashcan icon 
  • Selecting an event will show the content of the event on the “Inspector” window on the right. 
  • When selecting the “Content” tab, the 3D scene is shown in its initial “Step 1” state 
  • When selecting the “Steps” tab, the 3D scene will revert to the state form where the Builder left off 
  • When selecting the “Events” tab the 3D scene is shown in its initial “Step 1” state unless the “Simulate as a sequence” parameter is set, in which case the 3D scene will show prior events as being executed 

Procedure Builder – new “Object Collision” operation 

  • We added a new operation called “Object Collision” 
  • Users can define two 3D objects with colliders – when they intersect or collide the operation is completed 
  • A good use case for this operation is creating events that triggers when two objects collide – either because the user moves them into each other, or because of animations 

Procedure Builder – runtime info UI 

  • When playing the procedure in Procedure Builder, a new UI panel is now shown on the right 
  • Under “content” the scene object hierarchy is shown as the user progresses through the procedure 
  • Under “steps” the current step group and step is shown to the user 
  • Under “events” all events in the Procedure are shown.  
  • Events that are currently enabled have a green button 
  • Users can enable/disable individual events by clicking the button on the left 
  • For each event, the current event step is also shown to the user 
  • Users can autocomplete the operation defined in the current event step and proceed to the next event step by clicking on the “next” button to the right of each individual event 

Innoactive integration 

  • We have made it even easier for companies using the Innoactive Portal to manage and assign virtual trainings to their employees.  
  • From the SynergyXR Manager, Admins can now export a “Innoactive Launch Arguments” string to be used in the Innoactive Portal. 
  • Admins can choose manual login, which will require users to login to SynergyXR using a valid SynergyXR user 
  • Admins can choose the automatic login, which can utilize encrypted user credentials to be embedded in the launch arguments – very similar to how we manage the LMS PC Auto launch flow 
  • Admins can now add a new application in the Innoactive Portal, using the SynergyXR build and specifying the launch arguments just generated. This ensures users accessing the application in the Innoactive Portal will be taken directly to the correct Workspace and loaded into the correct Space. 

Time limited access for Viewers 

  • With the introduction of the Training Catalogue the user experience for Guest users was not the best – instead of a major rework we have decided to remove Guest users altogether. 
  • Instead, it is now possible to add a time limit to Workspace access for users with the Viewer role.  
  • Using a date picker, Admins can now define when the Viewer should no longer have access to the Workspace. 
  • Once the time elapses, the user access to the workspace is revoked. If this is the only workspace the user has access to, the entire SynergyXR user profile is also automatically deleted. 
  • This, in effect, gives the same flexibility as Guests, rolled into the existing Viewer user role. 

Content processing pipeline improvements 

  • We have made a major upgrade to the SynergyXR content processing pipeline 
  • We have added support for KTX compression of 3D model textures. 
  • This optimizes the memory consumption by 75% 
  • We have added support for Draco mesh compression of 3D models 
  • This drastically reduces the file size needed to be up- and down-loaded. 
  • This also ensures we support 3D models already Draco compressed 
  • We have improved KTX texture rendering to use a much higher quality. This means we recommend using texture compression for almost all models.  
  • We have aligned the 3D model pipeline used for SynergyXR Manager and Procedure Builder ensuring all content goes through the same validation and optimization steps. 
  • As we slowly stopped supporting old hardware (e.g. Quest 2 (see below) and old iPhone models like the XS), we have also updated our content validation limits, allowing more complex content to be used in SynergyXR. Read more in our Knowledge Base: https://knowledge.synergyxr.com/content-validation-in-synergyxr  

Removed “Beacons” from SynergyXR 

  • At SynergyXR, we continuously evolve the platform by introducing new features that better meet the needs of our users. As part of this process, certain features become redundant when replaced by more powerful alternatives. One such feature are Beacons – which is why we now remove this feature from SynergyXR. 

Removed “Share extension” from SynergyXR for iOS 

  • We remove the “Share extension” of the SynergyXR iOS application, that used to allow users to easily share content and directly upload it to a SynergyXR Workspace. 
  • The SynergyXR Manager now runs so well on mobile – it is a better user experience than using the share extension. This also ensures that all content is processed the same and optimized using the latest and greatest additions to the content processing pipeline as described above. 

Removed “Textured scans” from SynergyXR for iOS 

  • The ability to make a textured 3D scan was a great idea, but rarely used, and to be honest we were not completely happy with the quality. 
  • To reduce complexity in the user flow, we have chosen to remove this feature from SynergyXR. 
  • We advise you to instead use scanner applications like Scaniverse or Polycam to create 3D scans of your physical surroundings and import these as content in SynergyXR. 

We no longer recommend using Quest 2 for SynergyXR 

  • Released more than 5 years ago, the Meta Quest 2 is beginning to show its age. 
  • With its older SOC, less RAM and only black/white passthrough a lot of experiences built in SynergyXR do not run well on the device.  
  • It is still possible to use the device – especially older experiences optimized for older devices will still run perfectly fine. But we no longer recommend using this ageing device moving forward.