Microsoft Dynamics 365 Guides and Remote Assist are reaching end of support. For industrial companies that have invested in mixed reality, this is not the end of enterprise XR. It is the beginning of a more flexible, device-agnostic phase.
Many industrial companies have spent years building real value with Microsoft HoloLens, Dynamics 365 Guides and Dynamics 365 Remote Assist.
They have created step-by-step work instructions, remote expert support workflows, training scenarios, maintenance procedures, safety guides and immersive knowledge transfer experiences.
But now many teams are asking the same question:
What do we do next?
Microsoft has announced that Dynamics 365 Guides and Dynamics 365 Remote Assist will reach end of support on December 31, 2026. After that date, the products will no longer receive security updates, non-security updates, bug fixes or technical support. Microsoft also recommends that customers identify users and scenarios relying on these products and prepare a transition before that date.
In parallel, Microsoft has ended production of HoloLens 2. Support for HoloLens 2, including security updates, is expected to continue until December 31, 2027.
For companies using mixed reality in daily operations, this is not just a hardware question.
It is an operational continuity question.
The real value was never the headset
The headset was important.
HoloLens helped many industrial companies understand what mixed reality could do in real work environments. Dynamics 365 Guides and Remote Assist helped bring AR-based work instructions and remote collaboration into the enterprise.
But the real value is not the device.
The real value is the knowledge your organization has already captured.
- 3D assets
- videos
- images
- documentation
- work instructions
- expert procedures
- safety and maintenance workflows
- training logic
- operational know-how
That investment should not disappear because one device or application reaches end of life.
The device strategy may change.
The application layer may change.
But the knowledge, content and operational workflows can continue.
Your existing content can be reused
For companies already invested in Microsoft HoloLens, Dynamics 365 Guides and Remote Assist, the good news is that much of the existing investment does not have to be wasted.
Your 3D assets, videos, images and documentation can be reused in SynergyXR.
The procedures themselves will need to be re-created in SynergyXR’s no-code Procedure Builder, but that process is straightforward and designed for business users, training teams and subject matter experts.
This means your organization does not have to start from zero.
Instead, you can take the content and knowledge you have already built and move it into a more flexible enterprise XR platform.
You do not have to wait for the next HoloLens
One of the biggest questions in the market right now is simple:
What is the next serious enterprise AR device?
Today, there is no direct one-to-one replacement for HoloLens that has clearly become the new standard for industrial AR.
That creates uncertainty.
But it should not stop your XR strategy.
With SynergyXR, your teams can continue working on devices they already have today, including iPhones, iPads, PCs and VR headsets, while the market matures and the next generation of enterprise AR devices becomes ready.
And when the next serious enterprise AR device arrives, our ambition is clear:
SynergyXR should support it, so your content and procedures can move with you instead of being locked to one hardware generation.
That is why we believe the future of enterprise XR is device-agnostic.
Companies should not have to rebuild their training, procedures and operational knowledge every time the hardware market changes.
AR guides become no-code Procedures
In SynergyXR, AR guides are created as no-code Procedures.
A Procedure can guide an employee step by step through a task, process, inspection, maintenance workflow, onboarding flow or safety scenario.
Procedures can include:
- 3D models
- images
- videos
- text instructions
- spatial guidance
- interactive steps
- checkpoints
- QR-code launch points
This makes it possible to build practical, operational guidance that can be used in the flow of work.
For example, a technician can scan a QR code on a machine, product line or training station and launch the relevant procedure directly.
That is especially relevant for companies that have used HoloLens and Guides for guided workflows, but now need a more flexible way to continue and scale those use cases.
Remote support can continue
Dynamics 365 Remote Assist helped many companies understand the value of remote expert support.
The core need is still there.
Industrial teams still need to connect frontline workers with experts. They still need to reduce travel. They still need faster troubleshooting. They still need better ways to share context from the field.
SynergyXR supports remote collaboration and support scenarios, allowing teams to connect across locations and devices.
This means remote support does not have to disappear from your operating model.
It can become part of a broader enterprise XR platform that also supports training, procedures, onboarding, collaboration and immersive content management.
Training data and LMS integration can continue
For many companies, mixed reality is not only about guiding people through tasks.
It is also about training, compliance and documentation.
SynergyXR supports LMS integration, making it possible to connect immersive training and procedures with existing learning systems. This means XR training can become part of your broader learning and development setup instead of living as a separate standalone experience.
For companies using Guides or Remote Assist as part of training, onboarding or operational readiness, this is especially important.
The goal is not just to rebuild AR guides.
The goal is to make immersive procedures, training content and completion data part of a scalable enterprise learning infrastructure.
Your data can remain protected on Microsoft Azure
For many enterprise companies, cloud infrastructure matters just as much as functionality.
If your organization has already been working in a Microsoft-based environment, continuity matters.
SynergyXR runs on Microsoft Azure, which means many enterprise teams can keep a familiar cloud foundation while moving their mixed reality use cases forward.
This is important for IT, security and procurement teams.
A transition away from Guides or Remote Assist does not have to mean moving away from Microsoft cloud infrastructure.
Instead, it can mean moving to a new application layer while keeping a trusted enterprise cloud foundation.
From headset-dependent XR to enterprise XR infrastructure
The end of support for Guides and Remote Assist is a transition moment for enterprise XR.
But it is not the end of mixed reality in industry.
In many ways, it may be the beginning of a more mature phase.
A phase where companies stop thinking about XR as a single headset project and start thinking about it as enterprise infrastructure for training, knowledge transfer and operational support.
That means:
- less dependency on one device
- more reuse of content
- faster creation of procedures
- broader access across phones, tablets, PCs and headsets
- better scalability across sites and teams
- stronger alignment with enterprise IT requirements
- integration with existing LMS and learning infrastructure
This is exactly what SynergyXR has been built for.
What HoloLens, Guides and Remote Assist customers should do now
If your company is currently using Microsoft HoloLens, Dynamics 365 Guides or Dynamics 365 Remote Assist, we recommend starting the transition work now.
Not in December 2026.
Not when IT suddenly asks for a migration plan.
Not when frontline teams are already dependent on workflows that need to keep running.
A good first step is to identify:
- Which teams are currently using Guides or Remote Assist?
- Which procedures, workflows and remote support scenarios are business-critical?
- Which 3D assets, images, videos and documentation can be reused?
- Which devices are already available across your organization today?
- Which use cases should be moved first?
- Which requirements matter most for IT, security, data, LMS integration and deployment?
From there, you can start testing alternatives in a practical way.
Start with your own test Workspace
If your organization is currently using HoloLens, Dynamics 365 Guides or Remote Assist and is unsure what to do next, SynergyXR can help you explore the transition.
We are offering free trials for companies that want to test how their existing mixed reality use cases can continue, expand and become less dependent on one specific hardware ecosystem.
Your investment does not have to disappear.
Your content can continue.
Your workflows can continue.
Your teams can continue.
And your enterprise XR strategy can move into its next phase.
Book a free SynergyXR test Workspace and explore how your HoloLens, Guides and Remote Assist use cases can continue on a device-agnostic enterprise XR platform.