The solution: maintenance and repairs through remote support
The remote support solution, offered by SynergyXR, successfully overcame Sanovo’s challenge by delivering an easy-to-use platform that enabled their technicians to repair, and offer support, completely virtually.
For instance, the client’s plant technician (located anywhere in the world) simply places their HoloLens on, and the support technician, located in Denmark, can assist and support remotely, through their computer.
The support technicians, in Denmark, are able to share 3D content such as instruction diagrams, manuals, and other documentation to help facilitate reparation. The physical actions are executed by the plant technician on location.
The plant technician can manipulate this content with their hands and follow instructions in real-time, while the support technician digitally “looks over their shoulder”.
Accessibility is a key strength, as the support technician can easily join the platform using their PC or HoloLens.
SynergyXR’s turnkey solution made remote support quick and simple. They offered a plug & play solution that was straightforward and easy to implement
Olaf B. Poulsen | Vice President at Sanovo